1. Introduction
This Refund & Cancellation Policy governs ticket purchases made through BookMyPass. By purchasing tickets through our platform, you agree to the terms outlined below.
BookMyPass acts as a ticketing platform and refund decisions may also be subject to the policies of individual event organizers.
2. Ticket Cancellation by Customer
Unless specifically mentioned by the event organizer, tickets once purchased are generally non-cancellable and non-transferable.
Cancellation requests, if permitted for a particular event, must be submitted before the deadline specified by the event organizer.
Any applicable refund will be processed after deducting convenience fees, payment gateway charges, taxes, and other applicable service charges.
3. Event Cancellation
If an event is cancelled by the organizer and is not rescheduled:
- Eligible ticket holders may receive a refund of the ticket value.
- Convenience fees, payment processing charges, and other non-refundable charges may be deducted unless otherwise stated by the organizer.
- Refunds will be processed to the original payment method used during booking.
4. Event Postponement or Rescheduling
If an event is postponed or rescheduled:
- Purchased tickets may remain valid for the revised date.
- Refund eligibility shall be determined solely by the event organizer.
- BookMyPass is not obligated to provide refunds unless authorized by the organizer.
5. Partial Attendance or No Show
No refunds shall be provided if:
- The ticket holder fails to attend the event.
- The ticket holder arrives late and is denied entry according to venue rules.
- The ticket holder is removed from the venue due to violation of event policies.
6. Duplicate or Lost Tickets
Tickets can be accessed through the booking confirmation email or registered account.
Refunds will not be issued for lost, stolen, damaged, or duplicate tickets.
7. Failed Transactions
In the event of a failed payment transaction where funds are debited but the booking is not confirmed:
- The amount is generally reversed automatically by the bank or payment gateway.
- Processing timelines depend on the respective bank or payment provider.
- Users may contact support if the refund is not received within the applicable banking period.
8. Refund Processing Time
Approved refunds are generally processed within 7–15 business days.
Actual credit timelines may vary depending on:
- Bank processing times
- Payment gateway policies
- Credit card or UPI provider timelines
9. Force Majeure Events
No refunds shall be guaranteed for disruptions caused by circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Public health emergencies
- Security threats
- Civil unrest
- Technical failures beyond organizer control
Refund decisions in such situations shall be determined by the event organizer.
10. Contact Information
For refund-related queries, please contact:
📧 Email: puran.gupta@magnetizeaudiences.com
📞 Phone: +91 9871086862
📍 Address:
BookMyPass (A Product of Magnetize Audiences Marketing Pvt. Ltd.)
B-9, 1st Floor, Sector-2,
Noida – 201301,
Uttar Pradesh, India
🌐 Website: www.bookmypass.io